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  • 1.Sales service commitment system
    Pre-sale service commitment: Our company has establish perfect ISO9001:2000 International Quality Management System. Under the protection of the system, all the activities can be guaranteed and controlled in order to be carried out. Our company commits pre-sale service as below for all about streetlight projects, physical supplies and software supply.
    (1)Our company appraise sthe market every 1-2 months, including the quality ,price, service and design capability,  to know the demand of clients.
    (2)According to the analysis conclusions, combining with the products in order to design new samples and products.
    (3)Every incoming telegram and letter will be treated earnestly and give a satisfying answer in 1 hour.
    (4)Different styles will be offered to the supply and demand companies. We will choose styles for the clients positively, raise rational construction scheme and answer any technical questions.
    (5)We will offer all the software information as the demander need and make it convenient if the demander wants a field visit.
     
    On-purchase service commitment: From contract identification day to project finished and products accepted.
    On-purchase service process
    (1)Offer full and accurate on-purchase service and construction scheme.
    (2)Meet the clients ask for change in design of projects and products the need. 
    (3)Finish the construction plan and supply the products on time.
    (4)Answer all the questions demanders ask and offer technical parameters they need.
    (5)Sales personnel and artisan of our company will guide the clients during the on-purchase service process
     
    After-sales service commitment: Carrying out ISO9001:2000 Quality Management System to strengthen the monitor of after-sales service. Our commit and explanation about service are as below.
    (1) After-sales service facilitating agency: We have sound online after-sales service facilitating, including special installing and repairing team (subjecting to sales department), regular return visit and message feedback (sales department), installation guide and technology consulting (department of technology).
    (2) Guarantee: Under the regular service condition, guarantee period is 1 year. In the guarantee period maintenance and changing is free.  Without man-made sabotage, except the irresistibility factor, all the irresistibility and quality problems can be guaranteed.
    (3) Repairs: We commit a 1 hour repair response time and will make it to the maintain spot in 24 hours. Repairing work will be continued through the working time until removing the troubles.
    (4)Compensate commitment:  We will offer all the technical guidance and technology consulting if the clients need.
    (5)Other services: We offer technical guidance and technical guidance to all users.
     
     
    2.After-sales service commitment to the bid product.
    To guarantee the after-sales service maintenance quality of the project, special maintenance quality will be responsible for the maintaining and after-sales service.
    (1) After-sales service facilitating agency: To make the bid products place in operation, strength the monitor of production and delivery, we will set the service agency as below: special installing and repairing team (subjecting to sales department), regular return visit and message feedback (sales department), installation guide and technology consulting (department of technology).
    (2) Placement of technicists: transfer the technicist who knows well of the project as the technical services leader, so that maintaining efficiency and quality will be enhanced.
    (3) Repairs: We commit a 1 hour repair response time and will make it to the maintain spot in 24 hours. Repairing work will be continued through the working time until removing the troubles.
    (4)Compensate commitment:  We will offer all the technical guidance and technology consulting if the clients need.
    (5)Other services: We offer technical guidance and technical guidance to you.
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    86-514-85183678
    Add:No.18, Jinyi Road, Industrial park in the North of the city,Jiangdu,Yangzhou,Jiangsu province
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